The Family Jeweler Inc. in Lakewood Ranch, FL Open now

Reviews about The Family Jeweler Inc.

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  August 20, 2019, by Michael Donahue
  Quick background: My dad brought his Rolex watch here for its 5 year service. When he passed away a year later it was given to me. It did not keep time, and a year later stopped working completely. He did not wear it the last year, and kept it safe in the self winding machine. I sent it to Rolex and they had no record of it being sent in and being serviced. Last date of service was 7 years prior. I called the store and the owner stated that he uses "his local guy" to service it. I said my dad paid the $500+ expecting you to send it to Rolex for the proper 5 year service. The owner said, "would you take your old car to the dealer to get fixed" ? WHAT???? He charged the same price that you would pay if you sent it to Rolex. If your using "your local guy", why are you charging official Rolex prices? He absolutely ripped my father off. Rolex said it was a terrible job, and his "local guy" used the wrong lubricant! This almost doubled the usual repair cost. The owner was extremely rude to talk to. I would not recommend under any circumstances. Save yourself a huge headache, & subsequent repair costs after he ruins your jewelry and family heirlooms.